Refund Policy
Effective Date: 29 November 2024
At Dignity Care Network, we strive to provide high-quality products and services. If you are not satisfied with your purchase, this Refund Policy outlines your rights and how we handle refunds and returns.
1. Eligibility for Refunds
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Refunds are available for defective, damaged, or incorrect items.
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Requests must be made within 14 days of receiving your order.
2. Non-Refundable Items
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Opened or used Miscarriage Care Kits and Support Kits are not eligible for refunds unless defective.
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Personalised or custom orders are non-refundable.
3. Return Process
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Contact us at Contact@DignityCareNetwork.com to initiate a return.
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Provide your order number and proof of purchase.
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Items must be returned in their original packaging.
4. Shipping Costs
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Return shipping costs are the customer’s responsibility unless the item is defective.
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Original shipping costs are non-refundable.
5. Refund Method
Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.
6. Contact Information
For refund inquiries, please contact us at:
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Phone: 07591149203